If, if, if: A lab error story

Claire Packer, a 49-year old Englishwoman, had had anorexia for almost half her life. The eating disorder, related to an obsessive fear of gaining weight, may have weakened her bones (osteoporosis). When she fell down the steps in her garden in summer 2005, she fractured her thigh bone (femur). An earlier operation to put metalwork in her leg had failed, so surgery was needed again on July 14. After her surgery, Ms. Packer became ill with diarrhea. But a stool sample taken on July 21 was not tested until five days later, despite requests for test results made by medical staff on July 22. Although it would have been best practice for someone in Ms. Packer's medical condition to have been attended by a member of the physician's team daily, this did not happen from July 23 to 27.

An opportunity was lost to begin treatment for what turned out to be a serious infection with the superbug Clostridium difficile.

She died on July 31, 2005. The causes of death were specified as E-Coli endotoxin (septic) shock, Clostridial toxin antibiotic-related digestive disease (colitis), and malnutrition as a result of her anorexia.

Now, almost two years later, the deputy coroner has returned his verdict, on April 11: neglect contributed to her death. Her mother commented, "If the doctors had made the effort to go and see her, if they had recognized her symptoms, if they had requested and chased her test results, she would probably be alive today."

Advice to hospitalized patients and advocates: Ensure lab results arrive and are interpreted and heeded promptly.

Read another of our lab error stories, or Miriam Craig’s source story.